Customer Experience Survey

Your opinion is valuable to us. Thank you for taking time to complete our customer experience survey.

When did you last visit one of our stores? Within the last week More than a week, less than a month One to six months ago More than six months ago
Where was the store located?
Would you say the store was accessible? Yes No
Did you find adequate parking? Yes No
What did you drop off to get cleaned? Dry Cleaning Laundry/Shirts Comforter Alterations Other
Were you a returning customer? Yes No
If so, were you recognized by name during your visit? Yes No
What time of the day did you drop off your cleaning?
Speed/efficiency of check-in process Satisfied Dissatisfied
Friendliness/helpfulness of staff - would you say the associate was courteous, knowledgeable, attentive? Satisfied Dissatisfied
Appearance of store Satisfied Dissatisfied
Speed/efficiency of check-out process Satisfied Dissatisfied
Did Capitol Cleaners complete your order correctly? Yes No
Considering the overall quality of services provided by Capitol Cleaners in relation to cost, how would you rate the value for your money? Excellent Good Poor
Are you a ValueClub member? Yes No
If so, are you satisfied with the value received? Yes No
How likely would you return to this location? Definitely would Probably would Definitely would not
If not, why?
What can we do to increase your level of satisfaction?
Name * First Last
Phone * - (###) - ### ####
Email *